Refund Policy

Our 30-day money-back guarantee explained in plain language, including how to request a refund and when it is paid.

Last updated: October 20, 2026

We want you to be happy with IPTVON. If it is not right for you, you can ask for a refund within 30 days of your purchase.

1. 30-day money-back guarantee

Every IPTVON subscription plan is covered by a 30-day money-back guarantee. If you are not satisfied with the service, you may request a refund within 30 days of the purchase date.

2. How to request a refund

To request a refund, contact us through the contact page or at [email protected]. Please include:

The email address you used at checkout
Your order number
A short reason for the request (optional, but it helps us improve)

3. Before you request a refund

If you are having trouble with setup, buffering or a login, please let our 24/7 support team try to fix it first. Most problems are solved quickly. You can still request a refund at any time within the 30-day period.

4. How and when refunds are paid

Once your refund is approved, we return the money to the original payment method (bank account, card, PayPal or CashApp) within seven days. Your bank or payment provider may need extra time to show the credit in your account.

5. Free trials

Free trials are provided at no charge, so there is nothing to refund. If you subscribe after a trial, the 30-day money-back guarantee applies from the date of your purchase.

6. When refunds may not be available

Requests made more than 30 days after the purchase date.
Accounts that have been used in breach of our Terms & Conditions, such as sharing or reselling login details.

If you think you were charged by mistake, please contact us before disputing the payment so we can fix it quickly.